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Store Policy
Customer Care
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MY PROMISE TO YOU
All of my products are rigorously field tested and I proudly guarantee against defects in materials and craftsmanship. I'm dedicated to making the best dog gear on the planet. If anything is wrong with your Kratos Dog Leash or Kratos Dog Collar I'll work to make it right.
If you have received a Kratos item that you suspect has a defect, please let me know by sending me an email with the information listed below. Kratos will approve claims of product purchased from an Authorized Dealer or through KratosDogLeash.com. The guarantee covers manufacturing and material defects only and does not include damage caused by any of the following:
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Improper use or misuse of the product
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Damage caused by chewing, cleaning, disassembly, alterations, or modifications
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Damage caused by or resulting from normal wear and tear, abuse, or fire
My Guarantee
If you believe you receive a leash that has a manufacturing or material defect, please email me your name, date item was purchased, from where you purchased, color, size, and personal contact information to include your name, mailing address, phone and email.
Payment Methods
- Credit / Debit Cards
- PAYPAL
-Venmo
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